Contact Centre Advisor x2

In Temporary by WP Recruitment & HR Ltd

Industry: Construction

Location: Newport

Hours: 1: 7am - 7pm, 4 on 4 off rota. 2: 8am - 5.30pm, Monday - Friday ( must be flexible as may be required to work until 7pm plus Saturday and Sundays for cover)

Days: see hours

Duration: immediate start, ongoing

Duties:

  • Responding to customer calls within set timescales, complaint handling, providing and processing information.
  • Maintaining in house, complex computerised systems (training given).
  • Adherence to standards.
  • Liaison with internal departments and external agencies, contractors and the public.
  • Relief reception cover including front of house and switchboard operation, signing in visitors and receiving post 

 

Experience:

  • Previous customer services experience (including complaint handling) and knowledge of the construction or civil engineering sector is required.
  • Experience of inbound call centre is an advantage
  • Good level of administrative and organisational skills.
  • Must have a good telephone manner and communication skills.
  • Must have a good level of computer literacy and attention to detail.
  • Must be flexible with working hours and be able to work within a pressurized environment.

Salary: Week days shifts £8.21 per hour, Weekend day shifts £9.33 per hour (rates increase after 12 weeks to £8.75 per hour for a standard day shift and £10.46 per hour for 12 hour and weekend shifts).

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