Industry: Local Authority
Location: Isle of Wight (working from home but must be able to visit office when required)
Hours: 9am - 5pm
Days: Monday - Friday
Duration: 27th November until approx. March 2021
To provide a full administrative service within all sections of Revenues and Benefits to ensure the effective processing of information in respect of Non-Domestic Rates.
Operate a systematic billing and recovery procedure within Revenues ensuring efficiency and accountability, adhering to relevant legislative provisions, council policy and financial regulations.
Dealing with customer enquiries and correspondence relating to Non-Domestic Rates dealing with customer enquiries via the telephone both inbound and outbound, in writing and by email.
Ensuring all information collected is accurately recorded and is processed within set timescales and in accordance with relevant procedures and working practices.
Making decisions in line with Non-Domestic Rates legislation regarding a person’s liability and any discounts or reductions are awarded correctly and ensure records are updated and maintained accurately.
To maintain an in depth working knowledge of relevant legislative provisions in relation to Non-Domestic Rates applying this knowledge to all procedures and processes when making decisions.
Identifying and undertaking active recovery of Non-Domestic Rates Arrears by telephone, writing and email
To be fully aware of performance standards and to maintain up to date knowledge of all relevant regulations and policies applicable to the post.
Ability to make decisions regarding complex billing, recovery and benefit queries ensuring actions are completed in line with legislation and Council policy
Monitoring payment arrangements ensuring correct recovery action is taken promptly and in accordance with relevant legislation.
Must be proficient in using NORTHGATE and CIVICA systems.
Must be Reliable, responsible and self-motivated with the ability to work to clearly defined targets / deadlines.
Evidence of practical experience in an appropriate work environment and ability to advise others on relevant issues.
Must have awareness and understanding of the customer’s needs and the ability to communicate clearly with sensitivity and empathy to build trust both one to one and with groups.
Must have a minimum of 4 GCSE passes Grade A-C, including Mathematics and English or equivalent, an NVQ level 2 in Business Administration and IRRV NVQ3 Level 3.
Salary: £9.91 per hour worked